At Server Surplus, customer satisfaction is our priority. We stand behind the quality of the products we sell and strive to provide a smooth, hassle-free experience should an issue arise.

Warranty Coverage

All products sold by Server Surplus include a warranty unless otherwise noted in the product listing. Warranty periods may vary by product and will be clearly displayed on the individual product page.

If a product experiences a verified hardware failure during the warranty period, we will work with you to provide a replacement, repair, or refund, depending on product availability and the nature of the issue.

Returns

We accept returns for eligible products within the return period specified on the product listing. Returned items must be in the same condition as received and include all original accessories, packaging, and components when applicable.

Return Process

To initiate a return or warranty claim, please contact our support team with:

• Order number
  
• Product information
  
• Description of the issue
  

Our team will review your request and provide return instructions if applicable.

Non-Returnable Items

The following may not be eligible for return:

• Products damaged due to misuse or improper installation
  
• Items modified after delivery
  
• Products returned outside the stated return period
  

Questions?

If you have questions regarding warranty coverage, returns, or product compatibility, please contact us. We're here to help and committed to ensuring a positive customer experience.