Shipping Policy

Thank you for shopping with Server Surplus. We are committed to processing and shipping orders quickly and securely to ensure your hardware arrives safely.

Order Processing

Most orders are processed within 1–3 business days after payment has been received and verified. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

We ship orders through trusted carriers such as UPS, FedEx, USPS, and other qualified delivery providers. Shipping options and estimated delivery times are displayed during checkout.

Delivery Times

Estimated delivery times are provided as a guideline only and are not guaranteed. Delivery may be affected by factors outside of our control, including carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Packaging

All products are packaged with care to help protect sensitive electronic components during transit. Enterprise storage devices and hardware are secured using appropriate packaging materials to minimize the risk of shipping damage.

Tracking Information

Once your order has shipped, tracking information will be provided via email when available.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. Server Surplus is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at serversurplus1@gmail.com so we can assist in resolving the issue.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us:

Server Surplus
718 Savage Court
Longwood, FL 32750

Phone: (407) 808-7277
Email: serversurplus1@gmail.com